Refund Policy

At Beauté Unique, we understand that customer satisfaction is of utmost importance. We strive to provide the highest quality skincare products, including the popular Ultrasonic Facial Skin Scrubber. However, if for any reason you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind.

Our refund policy is designed to be fair and transparent, providing you with clear guidelines on how to request a refund and what to expect throughout the process. Please take a moment to familiarize yourself with the details below:

Eligibility for Refund

In order to be eligible for a refund, the following conditions must be met:

  • The product must have been purchased directly from our Beauté Unique ecommerce store.
  • The refund request must be made within 30 days of the original purchase date.
  • The product must be in its original packaging and in unused condition.

Refund Process

If you meet the eligibility criteria mentioned above and would like to request a refund, please follow these steps:

  1. Contact our customer support team by email at beauteunique78@gmail.com. Please provide your order number and a detailed explanation of why you are requesting a refund.
  2. Our customer support team will review your request and may ask for additional information or evidence, such as photographs or videos, to assess the situation.
  3. Once your request has been reviewed and approved, we will provide you with instructions on how to return the product.
  4. Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria. If everything is in order, we will proceed with the refund process.
  5. Please note that the refund will be issued using the original payment method used for the purchase. Depending on your financial institution, it may take up to 5 business days for the refund to be reflected in your account.

Exceptions

While we strive to accommodate all refund requests, there are certain exceptions to our refund policy:

  • Products that have been used or are not in their original packaging are not eligible for a refund.
  • Shipping and handling fees are non-refundable.
  • Refunds for products purchased from third-party retailers or websites are subject to their respective refund policies.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.